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Returns and Refunds Policy

PLEASE NOTE THAT THESE TERMS AND CONDITIONS APPLY TO USERS OF SIMPLYEARPLUGS AND ANY PURCHASE YOU MAY SUBSQUENTLY MAKE. PLEASE THEREFORE MAKE NOTE OF OUR T&C'S.

Simplyearplugs is a website dedicated to providing hearing information and advise to customers and visitors. We also have an online shop ofering a range of earplugs for specific needs. 

Content

 Please note that the contents of our site, including product prices, delivery charges and product details are subject to change at any time without notice. Likewise, if we may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.


The order process

 Once you have decided on your product(s) from the catergories, you then are taken to the secure checkout page, where your order will be processed by one of 2 top payment processing compaines. During this process, we do not store the credit card that is being processed. Once the order has been completed, generally, a receipt will be mailed to the address that was used to place the order. 

Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it.


Prices and Delivery Charges

All our prices are displayed next to the products as well as clearly on the checkout pages. As we are based in the UK, all our payments are processed in GBP and are inclusive of VAT. Please note that in the event you decide to return your order, the delivery charges are non-refundable unless returning damaged or faulty products. When placing your order, the onus of ensuring the delivery can be accepted is your repsonsability.


Payment
We accept the following cards:

Visa Credit and Debit
Maestro
Solo
Mastercard

All payments are processed at the time of submission of your order. As soon as the payment has been authorised from your carda receipt of the transaction will be emailed to you for referance.


Refunds, Returns & Exchanges 

Shop with peace of mind. all our products come with a 100% 7 day money back guarantee.

  • Therefore should you not completely satisfied with your purchase, all we ask is that you simply return the item to us in its original condition within 7 working days of receipt of the plugs.
  • Please return the earplugs, where possible in the orignal packaging. We will issue a full refund on receipt.
  1. Goods will only be accepted for return if the item is returned within 7 working days of delivery of the item.
  2. The item is your responsibility until it reaches us and therefore we cannot be held accountable for loss of any ear plugs being returned or damaged in transit. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. Any costs incurred in returning the item are entierly your responsibility and therefore not refundable, except where goods are faulty.

Late Delivery

Simplyearplugs will not under any circumstances entertain any financial demands from the customer for late or incorrect delivery. We do however make every reasonable effort ot ensure your order is dispatched in a timely manner and where feasible, also post out orders on Saturday.


Description of Goods
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. Please note we make effort to help ensure our product descriptions are accurate, but advise customers to seek technical advice from qualified sources prior to ordering products.


Ownership of rights

All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.